Refund Policy
Use this guide from hexclch to review returns, exchanges, and refunds.
exceptions at hexclch
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
condition of returns at hexclch
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at hexclch to starting a request
When requesting a return or exchange, contact us at Support@hexclch.shop before sending the item. Once the request is approved, hexclch will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Our approach at hexclch to refund timing
When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from hexclch on eligibility
Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
support at hexclch
For return or exchange assistance, contact Support@hexclch.shop or 517-605-4650.
Details from hexclch on order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Merchant Information
Business name: hexclch
Brand name: hexclch
Email: Support@hexclch.shop
Phone: 517-605-4650
Physical address: 26040 Pinehurst Dr, Madison Heights, Michigan, 48071, United States